Distribuție Energie Electrică România

Context

Distribuție Energie Electrică România (DEER) serves over 4 million customers nationwide, being one of the largest distribution operators in the country. The company aimed to improve users' digital experience through a modern, intuitive website oriented towards consumer needs.

Challenges

• The old website was technically and visually outdated.
• Lack of a clear and fast mechanism for informing customers about power outages.
• Cumbersome process for consumers regarding connections and prosumer integration.
• High volume of calls to the call center, especially in cases of unplanned outages.