HoReCa Packaging Solutions

Context

HPS.ro (HoReCa Packaging Solutions) is a packaging distributor for the hospitality industry, with major clients such as Starbucks, Tucano Coffee, Burger King and OMV. To maintain its leading position and streamline relationships with partners, the company needed a unified and scalable digital platform.

Challenges

• Orders came through multiple channels: WhatsApp, email, Facebook Messenger, phone and SMS, making order processing and tracking difficult.
• Lack of a centralized system for managing clients and personalized pricing.
• Need for clear reports to analyze sales, returns and customer behavior.